juan367 Privacy Policy

01 Introduction

Juan367 is committed to protecting the privacy and personal data of every user who accesses or registers with the Platform. This Privacy Policy sets out the principles, practices, and obligations that govern juan367's handling of personal information in a manner consistent with the Data Privacy Act of 2012 (Republic Act No. 10173), its implementing rules and regulations, and applicable international data protection standards where relevant.

This Policy applies to all individuals who interact with juan367 in any capacity — including registered players, visitors to the juan367.vip website, individuals who contact juan367 customer support, and any other party whose personal data is processed by or on behalf of juan367. It covers data collected through the Platform, through customer support interactions, through the payment and cashier system, and through cookies and similar tracking technologies used on the website.

02 Definitions

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

• "Personal Data" refers to any information from which an individual can be directly or indirectly identified, including but not limited to name, date of birth, email address, mobile number, government-issued identification numbers, financial account details, IP address, and device identifiers.
• "Processing" refers to any operation performed on personal data, including collection, recording, organisation, storage, adaptation, retrieval, use, disclosure, transmission, combination, restriction, erasure, or destruction.
• "Data Controller" refers to juan367 as the entity that determines the purposes and means of processing personal data collected through the Platform.
• "Data Subject" refers to the individual to whom the personal data relates — in the context of this Policy, primarily a registered player or website visitor.
• "Sensitive Personal Information" refers to data about an individual's race, ethnic origin, marital status, age, colour, religious or political affiliations, health, education, genetic or sexual life, and financial information beyond that required for standard payment processing.
• "Third-Party Service Provider" refers to any entity engaged by juan367 to assist in operating the Platform, including payment processors, game providers, KYC verification services, and IT infrastructure suppliers.

03 Personal Data We Collect

Juan367 collects only the personal data necessary to provide a secure, compliant, and functional gaming experience. The categories of personal data collected are described in the table below:

04 How We Collect Your Data

Juan367 collects personal data through the following channels and mechanisms:

4.1 Direct Collection

Data provided directly by you when you register a juan367 account, complete the KYC verification process, make a deposit or withdrawal, contact customer support, or update your account profile. The accuracy and completeness of this data is your responsibility, and you must not provide false information to juan367 at any stage.

4.2 Automated Technical Collection

Technical and usage data is collected automatically each time you access the juan367 Platform. This includes server-side logging of IP addresses, session data, browser fingerprint information, and platform navigation data. This collection is inherent to the operation of any web-based service and cannot be disabled without ceasing use of the Platform.

4.3 Third-Party Sources

Juan367 may receive personal data from third-party identity verification providers engaged for KYC purposes, from payment processors confirming the status of financial transactions, and from fraud detection services used to protect the Platform and its users from unauthorized account access and financial crime.

4.4 Cookies and Similar Technologies

Cookies and similar tracking technologies are used on the juan367 website as described in Section 10 of this Policy. Data collected through cookies may include session identifiers, authentication tokens, and aggregated browsing behaviour used for Platform optimisation purposes.

05 Purposes of Processing Your Data

Juan367 processes personal data for the following specific, legitimate, and documented purposes:

• Account creation and management: Establishing and maintaining your juan367 account, verifying your identity and age (21+ requirement), and administering your account settings and responsible gaming preferences.
• Service delivery: Providing access to all Platform features including games, live dealer casino, sports betting, bingo, and the cashier — all of which require an authenticated account and associated data to function correctly.
• Financial transaction processing: Processing deposits, withdrawals, and internal wallet transfers accurately and securely, and maintaining transaction records required by applicable financial regulations.
• Legal and regulatory compliance: Fulfilling obligations under the Data Privacy Act of 2012, applicable anti-money laundering regulations, age verification requirements, and any other legal or regulatory obligation applicable to juan367's operations.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, unauthorized account access, collusion, and any other conduct prohibited under the juan367 Terms and Conditions.
• Customer support: Responding to account queries, resolving complaints, processing responsible gaming requests, and maintaining a record of support interactions for quality and compliance purposes.
• Platform improvement: Analysing aggregated usage patterns to improve Platform performance, identify technical issues, and develop new features that better serve Filipino players.
• Marketing communications: Sending promotional offers, bonus notifications, and platform updates to Players who have not opted out of marketing communications — subject to the consent and opt-out provisions in Section 11.
• Responsible gaming monitoring: Monitoring account activity for indicators of problem gambling behaviour and proactively offering responsible gaming tools where appropriate.

06 Legal Basis for Processing

Juan367 processes personal data on the following legal grounds under the Data Privacy Act of 2012 and its implementing rules:

• Consent: For marketing communications and non-essential cookie usage, juan367 relies on your freely given, informed, and specific consent. You may withdraw consent at any time through account settings or by contacting support.
• Contractual necessity: Processing required to fulfil juan367's obligations to you under the Terms and Conditions — including account management, game access, and cashier operations — is necessary for the performance of the contract between you and juan367.
• Legal obligation: Processing required to comply with applicable laws, including KYC obligations, anti-money laundering requirements, tax reporting obligations, and data retention requirements mandated by Philippine law.
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where such interests are not overridden by your fundamental rights and freedoms as a data subject.

07 Data Sharing and Disclosure

Juan367 does not sell, rent, or trade your personal data to any third party for commercial purposes. Personal data is shared only in the following strictly limited circumstances:

7.1 Third-Party Service Providers

Juan367 engages third-party service providers who process personal data on juan367's behalf under contractual data processing agreements that require the provider to handle data only as instructed by juan367 and in compliance with applicable data protection law. These providers include payment processors (GCash, Maya, InstaPay network providers), identity verification and KYC service providers, IT infrastructure and hosting providers, and fraud detection service providers.

7.2 Regulatory and Law Enforcement Disclosure

Juan367 may disclose personal data to regulatory authorities, law enforcement agencies, or courts where required or authorised to do so by applicable Philippine law — including in connection with anti-money laundering investigations, fraud reporting, or court orders. Juan367 will notify affected users of such disclosures to the extent permitted by law.

7.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a substantial portion of juan367's business or assets, personal data held by juan367 may be transferred to the acquiring entity, provided that the acquiring entity agrees to handle such data in accordance with this Privacy Policy and applicable law. Affected users will be notified of any such transfer.

08 Data Retention

Juan367 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, and in any event for the minimum periods required by applicable Philippine law. The general retention principles applied by juan367 are as follows:

• Active accounts: Personal data associated with an active juan367 account is retained for the duration of the account's existence plus a period of five (5) years following account closure, consistent with standard financial record-keeping obligations under Philippine law.
• Transaction records: Financial transaction data, including deposits, withdrawals, and wager history, is retained for a minimum of five (5) years from the date of each transaction in compliance with anti-money laundering record-keeping requirements.
• KYC documentation: Identity verification documents submitted as part of the KYC process are retained for a period of five (5) years following account closure or the completion of the transaction in connection with which the KYC was required.
• Customer support records: Live chat transcripts and support correspondence are retained for a period of three (3) years from the date of the interaction, unless retention for a longer period is required by law or legitimate business necessity.
• Marketing data: Email addresses and marketing preference data for opted-in users are retained until the user withdraws consent or requests erasure, subject to any overriding legal retention obligation.

Upon the expiry of applicable retention periods, personal data is securely deleted or anonymised in a manner that prevents reconstruction of the original data.

09 Data Security

Juan367 implements technical and organisational security measures appropriate to the nature and sensitivity of the personal data it processes. These measures are designed to protect personal data against unauthorised access, accidental loss, destruction, alteration, and unlawful disclosure. Security measures in place at juan367 include, without limitation:

• SSL/TLS encryption: All data transmitted between your device and the juan367 Platform is encrypted using SSL/TLS protocols. Connections are enforced over HTTPS at all times.
• Password security: User passwords are stored as cryptographic hashes using industry-standard hashing algorithms. Plain-text passwords are never stored or transmitted by juan367.
• Access controls: Access to personal data within juan367's systems is restricted to personnel who require such access in the course of their authorised duties. Access privileges are reviewed regularly and revoked promptly upon change of role or departure.
• Session management: Account sessions are managed using secure, time-limited session tokens. Inactive sessions are automatically terminated after a defined period of inactivity.
• Incident response: Juan367 maintains an internal data breach response procedure. In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected data subjects, juan367 will notify the National Privacy Commission and affected users in accordance with applicable Philippine data breach notification requirements.

10 Cookies and Tracking Technologies

The juan367 website uses cookies and similar technologies to support Platform functionality, maintain session continuity, and improve the user experience. A cookie is a small text file placed on your device by your web browser when you access a website. Juan367 uses the following categories of cookies:

• Strictly necessary cookies: Required for the basic operation of the Platform, including session authentication, security token management, and load balancing. These cookies cannot be disabled without rendering the Platform non-functional.
• Functional cookies: Used to remember your preferences within the Platform, such as language settings, display preferences, and previously visited game categories. These cookies enhance the personalisation of your experience but are not essential to core functionality.
• Analytics cookies: Used to collect aggregated, anonymised data about how users navigate the Platform — including pages visited, session duration, and feature usage. This data is used solely to improve Platform performance and does not identify individual users.
• Session cookies: Temporary cookies that expire when you close your browser, used to maintain your logged-in state during a session and to associate your actions within the Platform with your account.

You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will prevent you from using the juan367 Platform. For analytics and functional cookies, you may withdraw consent at any time by adjusting your browser or Platform settings without affecting your ability to access core Platform features.

11 Your Rights as a Data Subject

As a data subject under the Data Privacy Act of 2012, you have the following rights in respect of your personal data held by juan367. Juan367 is committed to facilitating the exercise of these rights promptly and without undue burden:

• Right to be Informed: You have the right to receive clear information about how juan367 collects and processes your personal data — which is the purpose of this Privacy Policy.
• Right of Access: You may request a copy of the personal data that juan367 holds about you, including information about the purposes for which it is processed, the categories of data processed, and the recipients with whom it has been shared.
• Right to Rectification: You have the right to request correction of any personal data held by juan367 that is inaccurate, incomplete, or outdated. You may update many personal details directly through your account profile; for other changes, contact support.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where the data has been unlawfully processed. This right is subject to overriding legal retention obligations — juan367 may be required to retain certain data notwithstanding an erasure request.
• Right to Restrict Processing: You may request that juan367 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested, or where processing is unlawful but you prefer restriction over erasure.
• Right to Data Portability: Where processing is based on your consent or contractual necessity, and is carried out by automated means, you may request a copy of your data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing based on juan367's legitimate interests, and to opt out of direct marketing communications at any time — either through account settings or by contacting support.
• Right to Lodge a Complaint: If you believe that juan367 has processed your personal data in violation of the Data Privacy Act of 2012, you may lodge a complaint with the National Privacy Commission of the Philippines.

To exercise any of the above rights, contact juan367 customer support via live chat or at the support email address provided in Section 15. Juan367 will respond to all data subject requests within thirty (30) days of receipt, and will provide a written explanation in any case where a request cannot be fulfilled in full.

12 Children's Privacy and Underage Users

The juan367 Platform is not directed at and is not intended for use by individuals under the age of twenty-one (21) years. Juan367 does not knowingly collect personal data from individuals below this age threshold. The Platform implements age verification controls at registration and during the KYC process specifically to prevent access by minors.

If juan367 becomes aware that personal data has been collected from an individual who is under the age of 21 — whether through self-disclosure, parental notification, or verification processes — the associated account will be suspended immediately, and the personal data collected will be deleted from juan367's systems to the extent permitted by applicable legal retention obligations. Any funds associated with the underage account will be handled in accordance with the juan367 Terms and Conditions.

Parents and guardians who believe that a minor may have registered with juan367 are encouraged to contact customer support immediately so that appropriate action can be taken without delay.

13 Third-Party Links and Embedded Content

The juan367 Platform may contain references to third-party services, including payment providers and certified game providers, whose privacy practices are governed by their own privacy policies and are outside juan367's control. Juan367 is not responsible for the data collection or privacy practices of any third party whose services you access in connection with using the Platform.

Players are encouraged to review the privacy policies of any third-party payment providers through whose interfaces they transact — including GCash, Maya, BPI, and BDO — to understand how those providers handle personal data associated with payment transactions. Juan367's receipt and use of transaction data from these providers is governed by this Privacy Policy.

14 Amendments to This Privacy Policy

Juan367 reserves the right to update or revise this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, Platform features, or juan367's data processing practices. When material changes are made, juan367 will notify registered players by displaying a notice on the Platform and, where the change is significant, by sending a notification to the registered email address on your account.

The effective date at the top of this document reflects the version of the Policy currently in force. Continued use of the juan367 Platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not accept a revised Policy, you should cease using the Platform and request account closure in accordance with the juan367 Terms and Conditions.

15 Contact and Data Privacy Requests

For all questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by juan367, please contact us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly through the juan367 Platform. Live chat agents are available in English and Filipino and can escalate data privacy requests to the appropriate internal team.
• Support Email: [email protected] (plain text — not a clickable link)

Juan367 aims to acknowledge all privacy-related inquiries within forty-eight (48) hours and to resolve them fully within thirty (30) calendar days. Complex requests involving data erasure, portability, or third-party disclosures may require additional time; in such cases, juan367 will communicate the expected timeline to you in writing.